Tripboat Customer App Legal Documents

1. Introduction

This Privacy Policy explains how PT Sogih Teknologi Bangsa ("Tripboat", "we", "us", or "our") collects, uses, and protects information from users of the Tripboat mobile application ("App"). This policy applies to customers who use the App to book vessel transportation services.

By using the Tripboat App, you consent to the data practices described in this policy.

2. Information We Collect

We collect only the information necessary to provide our services:

2.1 Personal Information

• Full Name: Required for account registration and trip booking identification.
• Phone Number: Required for account login, verification, and communication regarding your bookings.

2.2 Location Data

• Foreground Location: Collected only when you actively use the App to set your pickup location for booking. Location data is not collected when the App is in the background or closed.

2.3 App Activity

• Booking Activity: Records of your trip bookings for service fulfillment and history.
• App Usage: How you interact with the App to improve user experience.

2.4 Device Information

• Device ID: Collected for security purposes and crash diagnostics to improve App stability.

3. How We Use Your Information

We use collected information for the following purposes:

• To create and manage your account
• To process and fulfill your trip bookings
• To determine your pickup location when you make a booking
• To send booking confirmations and status updates via push notifications
• To provide customer support
• To improve App performance and user experience
• To ensure platform security and prevent fraud
• To comply with legal obligations

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your information may be shared only in these circumstances:

• With Vessel Operators: Your name and pickup/destination locations are shared with the vessel operator (Mitra) assigned to your booking for trip fulfillment.
• Legal Requirements: When required by law, court order, or government regulation.
• Safety: When necessary to protect the safety of users or the public.

5. Data Security

We implement appropriate measures to protect your information:

• All data transmission uses HTTPS encryption
• Data is stored on secure servers with restricted access
• Access to personal data is limited to authorized personnel only
• Regular security assessments are conducted

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Booking history is retained for a reasonable period for business records and legal compliance. You may request deletion of your account and associated data at any time.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your account and personal data
• Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at: [email protected]

8. Location Data Usage

The Tripboat App requests location permission to help you set your pickup location when making a booking. Important details:

• Location is accessed only when you actively use the App (foreground only)
• Location is not tracked when the App is in the background or closed
• You can manually enter your pickup location without granting location permission
• You can revoke location permission at any time through your device settings

9. Children's Privacy

The Tripboat App is intended for general audiences but is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the App or via your registered contact information. Continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at: